COVID-19 Update

UPDATE JUNE 28th, 2020 - Indoor Dining Delayed

Governor Murphy announced that the reopening of indoor dining has been postponed until further notice. Hemingway's will continue serving Dinner (weather permitting) around our outdoor pool area.  Full bar service will be available from our Pool Bar.  Take-out and room delivery of Breakfast, Lunch and Dinner items from Hemingway's is also available.

 

UPDATE JUNE 22ND, 2020 - Indoor Dining Will Be Available Starting July2nd!

Beginning July 2nd, Hemingway's will be serving Breakfast Lunch and Dinner at 25% of our normal capacity.  Take-out and Room Delivery will also be available.

 

UPDATE JUNE 15TH, 2020 - Outdoor Dining Is Now Available!

Beginning June 15th Hemingway's will be serving Lunch and Dinner (weather permitting) around our outdeer pool area.  Full bar service will be available from our Pool Bar.  Take-out and room delivery of Breakfast, Lunch and Dinner items from Hemingway's is also available.

 

UPDATE JUNE 10TH, 2020 - Outdoor Pools Reopen Monday, June 22nd

On June 9th, Governor Murphy announced Outdoor Pools are permitted to reopen on Monday June22nd, 2020.  Social Distancing will be required along with a 50% reduction to the normal bather load. Indoor pools remain closed until further notice.



UPDATE JUNE 1ST, 2020 - Welcome Back to the Grand Hotel

We are happy to report that we have resumed hospitality operations as of Monday June 1st, 2020. As we navigate through this unprecedented time as responsibly as we can, we have implemented a number of new safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and local government agencies. We are committed to a responsible reopening of The Grand Hotel.

For Grand Hotel staff members and hotel Guests, there are 5 key things to know before arriving at The Grand Hotel, and they include:

  • Temperature screenings

  • Face coverings required for all employees.  Face coverings are required for all Guests ages 3 and up while located within interior common areas of the hotel and while walking along common walkways of guestrooms with exterior entrances. Face coverings are not required for guests while in the parking lot, outdoor pool area or sun decks.

  • Physical distancing practices including physically-distanced queues and physical barriers

  • Temporary operation modifications, including reduced hours or complete closure of select amenities

  • An increased focus on disinfecting and sanitation, including the addition of hand sanitizers in key areas


COVID-19 Warning
We have taken enhanced health and safety measures—for Guests and employees. You must follow all posted instructions while visiting The Grand Hotel.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting The Grand Hotel you voluntarily assume all risks related to exposure to COVID-19.

Temperature Screening
All Guests are subject to contactless temperature screenings while visiting at The Grand Hotel.

  • Guest Screening: During this initial period, Guests are subject to temperature screening in these locations: the hotel lobby, entrance to indoor and outdoor pool areas, entrance to Hemingway’s Restaurant. Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will not be allowed entry; those in their party will not be allowed entry either and all will be required to vacate the hotel immediately.

  • Employee Screening: Employees will be required to undergo a temperature check upon arrival at work.  No employee shall be permitted to work who displays a temperature of 100.4 F or above.


Limited Contact

Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.

  • Face Coverings:  Employees are required to wear face coverings.  All Guests ages 3 and up are required to wear appropriate face covering while located within interior common areas of the hotel and while walking along common walkways of guestrooms with exterior entrances. Guests must bring their own face coverings.  Face coverings for Guests are optional while guests are outside except for along common walkways of guestrooms with exterior entrances.

  • Physical Barriers:  Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.

  • Cashless Transactions:  At this time, it is recommended all Guests use cashless or contactless payment options such as credit cards.


Physical Distancing

We are implementing physical distancing guidelines based on recommendations from health authorities and government officials to include the following:

  • Signage:  Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.

  • Training:  We are also training employees to engage with Guests and promote physical distancing guidelines in common areas and queues.


Cleanliness and Sanitization

Providing safe and clean environments for our guests and colleagues is always our top priority. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit The Grand Hotel. To that end, we have adopted the American Hotel & Lodging Association (AHLA) “Safe Stay” initiative, a program developed in conjunction with public health experts, scientists and medical leaders to create a series of best practices for the hospitality industry, including but not limited to the following:

  • Enhanced cleaning standards throughout the hotel, including guestrooms, meeting spaces, common areas and back-of-house spaces

  • The use of superior cleaning products with a greater concentration of bacteria & virus-killing ingredients, in accordance with CDC guidelines

  • The use of electronic air purifiers in guestrooms prior to check-in

  • Social distancing practices and reducing person-to-person contact

  • Our employees will not enter your guestroom during your stay unless you request we do so in order to provide housekeeping or maintenance services. If you request housekeeping services, we will only enter your room while it is vacant. In lieu of a full housekeeping service, we will be happy to deliver fresh linens and supplies to your room and leave them outside of your room.  If you request maintenance services, everyone in your room while maintenance personnel are present are required to wear face coverings and remain 6 feet away from the maintenance personnel.


Employee Training

We are further emphasizing our strong culture of health and safety among our employees and will continue to provide new training and reinforcement as we navigate through the reopening phases.

Limitations on Amenities
As of June 1st, 2020 we have not received guidance on when we will be permitted to open our swimming pools, the fitness room, nor have we received guidance on when we will be permitted to open our dining room and bar for inside table service.  We are permitted to open outdoor dining starting June 15th, 2020. As of this moment, the restaurant is only permitted to provide takeout and delivery of food & beverage items.  The beach is open, and swimming is now permitted.

Check-in and Check-out times
As of June 1st, and until further notice, check-in time is after 4pm, and check-out time is before 10am.  The additional time between check-in and check-out is required due to upgraded guestroom cleaning procedures.  Keep in mind most rooms will be ready for check-in before 4pm.

About These Measures
As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer an exceptional experience in a responsible way.  Undoubtedly, these measures will be changing frequently over the next few weeks, and we will do our best to keep the information provided here up to date.

We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.