FAQs

Learn About The Grand Hotel

Need additional info about Grand Hotel Cape May? We may have answered it here in our Frequently Asked Questions.

General

What is Check-in and Check-out Time?

Check-in time is after 3:00 pm, Check-out time is before 11:00 am.

Do you offer beach tags, beach chairs, and umbrellas?

Yes! Upon check in guests will receive beach tags. Our beach service provides two complimentary chaise lounge chairs, an umbrella, and towels. Additional chairs, umbrellas, and cabanas are available for purchase. 

Are you pet friendly?

The Grand Hotel has a no pet policy. 

Are you family friendly?

Yes! In 2026, The Grand Hotel has been nominated in Best of Jersey Shore for Family-Friendly Hotel!

Do you have activities for children?

Yes! Starting in late May we have Magic Shows, a Caricature Artist, Face Painting, Sand Art, and a Balloon Artist on site, spread variously throughout each week, ending in September. 

How far is the center of town from your hotel?

We are 0.8 miles away from the Washington Street Mall!

Can we visit the lookout tower?

Unfortunately, the lookout tower is not open to guests or the public.

What is the scent you use around the hotel?

It's a trade secret...

Do you have a spa?

No, we do not have a spa on site.

Do you have car charging stations?

No, we do not have car charging stations on property.

Do you have grills on site?

No, we do not have grills on site.

Do you allow fire pits on site?

Unfortunately, we are not permitted to have fire pits on site.

Pool

What are the sizes of your pools?

Our indoor pool is 60ft long by 25ft wide and has a capacity of 40,000 gallons of water, while our outdoor pool is 100 feet long by 20 feet wide, and holds 80,000 gallons of water! Our outdoor children's pool is 9 feet long by 20 feet wide, while our indoor whirlpool has a diameter of 14 feet. 

What are the depths of your pools?

The indoor pool has a depth ranging from 3ft to 9 ft, and the whirlpool ranges from 16 inches to 32 inches. The outdoor pool's depth ranges from 3ft to 8ft and has a separate children's pool that has a depth of 1ft. 

What are the hours of the pools?

Our indoor pool and whirlpool are open from 8am to 10pm. The outdoor pool is open from 10am to 7pm, weather permitting.

What is the temperature of the pools?

Both our indoor and outdoor pools are kept at 88 degrees, and the whirlpool is kept at 104 degrees.

Do you offer membership access to the pool?

No, our pools are strictly reserved for guests of the hotel.

Weddings

Is there a minimum number of Guests required for our Wedding?

No! We offer several different ballrooms that can accommodate receptions of all sizes

We want to have our Wedding over a Holiday? Is this allowed?

Yes, in fact this is very common. However, when booking guest rooms keep in mind that there is a 3 night minimum stay over Holiday Weekends!

Do you allow open flames? (i.e Candles)

Yes

Can we bring in our own Catering?

No, we are a full service catering facility!

What are your package prices?

Please contact our Wedding Professional, Katlyn Mogavero for all details pertaining to package prices!

Can our pet be a part of our big day?

Unfortunately, our hotel policy does not allow animals!

What happens in the case of in climate weather?

There is always a backup plan! Your Wedding Professional will discuss this with you upon booking!

Can I bring in my own vendors?

Yes! We will provide you upon booking our preferred Vendors List

Can we set up a room block for our Wedding guests?

Yes! Our Wedding Professional, Katlyn, will set up a room block specifically for your wedding guests!

Meetings

Is there a minimum number of guests required in order to book a Meeting/Event?

No, there is no minimum on the number of guests

Is food included?

Based on the package you select, some do include food. All Food and Beverage packages are completely customizable!

Are we able to add a Room Block to our Meeting/Event?

Yes!

How many guest rooms must you book in order to receive a Group Discount?

Group discounts start at a minimum of 20 rooms

Do you welcome Religious Retreats at The Grand?

Yes! We welcome groups of all nationalities, religions and beliefs!

Do you rent Meeting Space by the hour?

Yes, for meetings up to 10 people

Is The Grand handicap accessible?

Yes!

Is there a special link we can have access to for Special Group Rates?

Yes, we will provide you with a link, login and password to access your special group rate!