|
HOTEL POLICIES |
| RATES:
All rates quoted on our web site, on printed brochures, or over the
telephone are subject to change at any time without notice until a
reservation is confirmed with a deposit. Grand Hotel reserves the
right to modify its rate schedule at any time with or without notice. |
|
ADDING OR DELETING NIGHTS TO A RESERVATION:
You may add nights to your reservation at any time, subject to
availability. You may delete nights from your reservation without
penalty provided that: (1) such changes are made at 15 or more days prior
to your original arrival date, and (2) such changes do not conflict with
minimum stay requirements. Any deletion of nights that do not comply
with both conditions shall be considered a cancellation of the original
reservation with forfeiture of deposit. |
| DEPOSITS:
A non-transferable deposit of 1 night's rental + tax is required to
confirm reservation. Deposit must be received by Grand Hotel
within 7 days of making your reservation to confirm the reservation. When there are fewer than 14 days between the date you
make your reservation and your reservation's arrival date, a NON
REFUNDABLE, NON TRANSFERABLE credit card deposit of 1 night's
rental + tax is required to confirm reservation. |
| CANCELLATIONS & DEPOSIT REFUNDS:
If you cancel your reservation 15 or more days prior to your arrival date,
your deposit, less a 25% service charge, will be refunded to you. If
you cancel your reservation 14 or fewer days prior to your arrival date,
regardless of when you make your reservation, you will forfeit 100%
of your deposit. |
| PAYMENT OF BALANCE DUE: Your
reservation must be paid in full upon check-in via cash, major credit
card, money order or certified check. Under no circumstance will
Check-in be permitted until payment for all nights reserved is received by
Grand Hotel. |
| LATE ARRIVAL / EARLY DEPARTURE: No
refund or credit for unused room nights or services will be given in the
case of a late arrival or early departure. |
| CHECK-IN TIME: Normally after 3:00
PM, however, if your assigned room is ready earlier, we will make the room
available to you. |
| CHECK-OUT TIME: 11:00 AM |
| ROOM REQUESTS: We will attempt to
honor requests for specific room numbers and/or locations, but we do not
guarantee such requests. |
| PARKING:
Up to one vehicle per room reservation will be provided
with a complementary parking permit. All parking is complementary
and available on a first-come, first-serve basis. Complementary
parking availability is not guaranteed. |
| PETS: Sorry, we do not accept
pets. |
